Read Case Study 2.4: “Batman – adding value through quality of service” in Chapter 2 of your text. Write a two to three page paper (not including the title and reference pages) answering the following questions formatted according to APA style as shown in the approved style guide.

Has Everglo reached the end of the line in terms of its quality of service strategy?
As a competitor to Everglo, what would be your options in response to Everglo’s latest moves? (2-3 pages)

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