Chapter 13 Human Resource Management: A Line Managers PerspectiveQUESTIONS1. Explain the relationship of the human resources department to the rest of the organization, especially the line departments or patient care functions.2. What has been the primary reason for the growth in the number of necessary employee-related tasks over the past four decades?3. Why should Human Resources report to the highest practical level in the organization?4. Why is it advisable to involve Human Resources in significant disciplinary actions?5. What the primary functions of documentation are as contained in the record or the personnel file? Describe each of the functions, evaluating and explaining the importance of each.Chapter 14 Communication: The Glue That Binds Us TogetherQUESTIONS1. In an exchange of thoughts or ideas with another person, why is it often essential to be able to talk with the individual face-to-face?2. Identify three signs or actions that suggest you may have intruded into another persons personal space.3. In the organizational hierarchy, why does information seem to travel downward more effectively than upward?4. What is the primary shortcoming of the grapevine, and how can we adjust or compensate for it? Evaluate the use of the grapevine for organizational purposes.5. It has often been claimed that the greatest barrier to getting essential information communicated upward from the work force is managements failure to act on previous information. Why might this be so?

 

Prompt: What is the theoretical basis for community nursing? Broadly, what is the relationship of systems to health? How do these systems impact a plan of care? What are your thoughts on the nurse’s role? What is the role of screening and health promotion? What is the impact of economics and ethics on healthcare screening? What is the relationship to collaborative community and national partnerships and policies and the development of screening programs? Do you agree with the goals of health education? What do you think it the greatest barrier? What are your thoughts on MyPlate? How do you think it compares to other versions of daily requirements? Do you MyPlate this would work in your population? Why? Or why not?

 

Using Process Maps for Quality Assessment and ImprovementGiven the synergistic relationship between process and outcomes, leader-managers and other team members need to evaluate processes related to care delivery, customer service, and other matters in order to diagnose problems and effectively improve quality.A process map is a visual representation that illustrates activities and practices as they occur, which serves as a valuable resource for identifying trouble spots. It is important to note that process maps can also be used for evaluation after an intervention has been implemented. For instance, looking at a process map following an intervention may help leader-managers to note discrepancies between what was planned and what is actually being practiced, or to see that a process has in fact improved, even if the outcomes have not met the targets.In this Discussion, you examine how process mapping could be applied to your Course Project.To prepare:
Review the Learning Resources, focusing on the use of process maps for improving quality and safety.Bring to mind your work on your Course Project thus far. How could you use a process map to diagnose problems and inform strategies for improvement? In addition, think about how using a process map could inform and enhance your data collection efforts.Conduct additional research on this topic to support your thinking.
By Day 3Post an explanation of how using a process map could inform and facilitate quality assessment and improvement, including data collection efforts, related to your Course Project. Support your response with evidence from the literature.
Required ReadingsCookson, D., Read, C., Mukherjee, P., & Cooke, M. (2011). Improving the quality of emergency department care by removing waste using Lean Value Stream mapping. International Journal of Clinical Leadership, 17(1), 25–30.Retrieved from the Walden Library databases.
This article demonstrates how a process map can be used to identify waste and promote efficiency, particularly in large departments.Ford, J. H., Wise, M., & Wisdom, J. P. (2010). A peek inside the box: How information flows through substance abuse treatment agencies. Journal of Technology in Human Services, 28(3), 121–143.Retrieved from the Walden Library databases.
The authors of this article establish the importance of using process maps for improving productivity and information flow.Abubakker, H. T. (2010). Practical guide to creating better looking process maps. Retrieved from http://www.isixsigma.com/tools-templates/process-mapping/practical-guide-creating-better-looking-process-maps/
iSixSigma’s website offers a practical guide with many tips for creating an easy-to-follow process map.NHS Institute for Innovation and Improvement. (2010). Quality and service improvement tools: Process mapping—an overview. Retrieved from http://www.miltonkeynesccg.nhs.uk/resources/uploads/files/NHS%20III%20Handbook%20serviceimprove.pdf
The NHS article outlines the importance of process maps and provides a detailed description of how to create a process map.

 

NR447: RN Collaborative Healthcare Conflict Resolution Paper:Guidelines and RubricPURPOSEThe purpose of this assignment is to learn how to identify and effectively manage conflicts that arise incare delivery settings resulting in better management of patient care, including appropriate delegation.You will gain insight into conflict management strategies and develop a plan to collaborate with apotential nurse leader about the conflict and its impact in a practice setting. COURSE OUTCOMESCompletion of this assignment enables the student to meet the following course outcomes.CO 1: Apply leadership concepts, skills, and decision making in the provision of high-qualitynursing care, healthcare team management, and the oversight and accountability for caredelivery in a variety of settings. (PO 2)CO 3: Participate in the development and implementation of imaginative and creative strategiesto enable systems to change. (PO 7)CO 6: Develop a personal awareness of complex organizational systems, and integrate values andbeliefs with organizational mission. (PO 7)CO 7: Apply leadership concepts in the development and initiation of effective plans for themicrosystems and system-wide practice improvements that will improve the quality ofhealthcare delivery. (POs 2 and 3) DUE DATESThis assignment is to be submitted to the Dropbox by Sunday, 11:59 p.m. MT, end of Week 3. POINTSThis assignment is worth 200 points. DIRECTIONS1. Read Finkelman (2016), Chapter 13: Improving Teamwork: Collaboration, Coordination, andConflict Resolution, section on Negotiation and Conflict Resolution, pp. 324333.2. Observe nurses in a care delivery setting. Identify a recurring conflict with the potential tonegatively impact patient care. Decide if delegation was an issue in the conflict. This should befrom your practice setting or prelicensure experiences. NR447_Conflict Resolution.docx Rev. 2/27/17LMD 1NR447: RN Collaborative Healthcare3. Provide details of what happened, including who was involved, what was said, where itoccurred, and what was the outcome that led you to decide the conflict was unresolved.4. Identify the type of conflict. Explain your rationale for selecting this type.5. Outline the four stages of conflict, as described in our text, and how they relate to your example.6. Propose strategies to resolve the conflict. Search scholarly sources in the library and the Internetfor evidence on what may be effective.7. Discuss if delegation was an issue in the conflict. Be specific.8. Describe how you would collaborate with a nurse leader to reach consensus on the best strategyto employ to deal with the conflict.9. Describe the rationale for selecting the best strategy.10. Provide a summary or conclusion about this experience or assignment and how you may dealwith conflict more effectively in the future.11. Write a 57 page paper (not including the title or References pages) using APA format thatincludes the following.a. Describe an unresolved (recurring) conflict that you experienced or observed. Identifythe type of conflict.b. Provide details of what happened, including who was involved, what was said, where itoccurred, and what was the outcome that led you to decide the conflict was unresolved.c. Outline the four stages of conflict, as described in Finkelman, and how the stages relateto your example. Decide if delegation was an issue in the conflict. Be specific.d. Describe the strategies for conflict resolution and how you would collaborate with anurse leader to resolve the conflict. Cites the course textbook and two scholarly sources.e. Provide a conclusion or summary about this experience and how you may deal withconflict more effectively in the future.f. Submit to the Dropbox by the end of Week 3. GRADING CRITERIA: CONFLICT RESOLUTION PAPERCategoryDetailed descriptionof conflict, includingtype of conflictFour stages ofconflict andrelationship toidentified conflict,including delegationissues Points60 %30 % DescriptionDescribes the conflict, providing details and type ofconflict 40 20% Describes stages and their relationship to identifiedconflict and delegation NR447_Conflict Resolution.docx Rev. 2/27/17LMD 2NR447: RN Collaborative HealthcareStrategies forconflict resolutionand collaborationwith a leader 60 30% Various strategies for resolution of identified conflict.Discusses collaborative efforts with a nurse leader toresolve conflict. Besides the course textbook, the papercites two scholarly sources and thoroughly summarizes allresources. Conclusion orsummary 20 10% Provides a conclusion about the learning experience andhow this assignment will provide guidance for futureconflict resolution skills Clarity of writing 20 10% 200 points 100% Content is organized, logical, and with correct grammar,punctuation, spelling, and sentence structure are correct.APA formatting is apparent and CCN template is utilized.References are properly cited within the paper; referencepage includes all citations; proper title page andintroduction are present, and evidence of spell andgrammar check is obvious.A quality paper will meet or exceed all of the aboverequirements. Total GRADING RUBRIC CONFLICT RESOLUTION PAPERAssignmentCriteria Detaileddescription ofconflict,including typeof conflict60 points A (100%)Exceptional B (88%)Exceeds C (80%)Meets Outstanding orhighest level ofperformanceAfteranintroductionparagraph, paperthoroughlyprovidesobservations ofconflictinpractice setting.Thepaperthoroughly statesifnegativeoutcomes wereobservedandidentifiesthespecific type ofconflictobserved.Itprovides detailsofwhathappened,includingwho Very good orhigh level ofperformanceAfter anintroductionparagraph, paperclearly providesobservations ofconflict inpractice setting.It clearly states ifnegativeoutcomes wereobserved andidentifies thespecific type ofconflictobserved. Itprovides somedetails of whathappened,including whowas involved,what was said, Competentorsatisfactory levelof performanceAfter anintroductionparagraph, thepaper providesobservations ofconflict inpractice setting.It briefly states ifnegativeoutcomes wereobserved andidentifies thespecific type ofconflictobserved. Itprovides fewdetails of whathappened,including whowas involved,what was said, NR447_Conflict Resolution.docx Rev. 2/27/17 LMD NI (38%)NeedsImprovementPoor or failinglevelofperformanceAfter anintroductionparagraph, thepaper providesobservations ofconflict inpractice setting.It does not stateif negativeoutcomes wereobserved oridentifies thespecific type ofconflictobserved.It provides fewdetails of whathappened,including whowas involved,what was said, F (0%)DevelopingUnsatisfactorylevelofperformanceAfter anintroductionparagraph, thepaper does NOTprovideobservations ofconflict inpractice setting.It does not stateif negativeoutcomes wereobserved oridentifies thespecific type ofconflict observed.It provides NOdetails of whathappened,including whowas involved,what was said, 3 Chamberlain College of NursingNR447: RN Collaborative Healthcare Four stagesofconflictandrelationshipto identifiedconflict,includingdelegationissues40 points Strategies forconflictresolutionandcollaborationwith a leader,includingresources60 points Conclusionand summary20 points Clarity of wasinvolved,what was said,whereitoccurred,andwhat was theoutcome that ledyou to decide theconflictwasunresolved.60 points ?Paper thoroughlyoutlines the fourstages of conflict,as described inFinkelman, andhow the stagesrelate to theexample. It statesif delegation wasan issue in theconflict.40 points ? where itoccurred, andwhat was theoutcome that ledyou to decide theconflict wasunresolved.53 points ? where itoccurred, andwhat was theoutcome that ledyou to decide theconflict wasunresolved.48 points ? where itoccurred, andwhat was theoutcome that ledyou to decide theconflict wasunresolved.23 points ? where itoccurred, andwhat was theoutcome that ledyou to decide theconflict wasunresolved.0 points ? Paper clearlyoutlines the fourstages of conflict,as described inFinkelman, andhow the stagesrelate to theexample. It statesif delegation wasan issue in theconflict.35 points ? Paper generallyoutlines the fourstages of conflict,as described inFinkelman, andmostly how thestages relate tothe example.Does not state ifdelegation wasan issue in theconflict.32 points ? Paper brieflyoutlines the fourstages of conflict,as described inFinkelman, andminimally howthe stages relateto the example.Does not state ifdelegation wasan issue in theconflict.15 points ? Paper describesin detailstrategies forconflictresolution andcollaborationwith a nurseleader to resolveconflict.Besides thecourse textbook,the paper citestwo scholarlyarticles andthoroughlysummarizes allresources.60 points ?Paper provides athoroughconclusion orsummary anddescription ofplans for dealingwith conflict inthe future.20 points ?Content is Paper generallydescribesstrategies forconflictresolution andcollaborationwith a nurseleader to resolveconflict.Besides thecourse textbook,the paper citesone scholarlyarticle.It generallysummarizes bothof them.53 points ?Paper provides ageneralconclusion orsummary anddescription ofplans for dealingwith conflict inthe future.18 points ?Content is mostly Paper brieflydescribesstrategies forconflictresolution andcollaborationwith a nurseleader to resolveconflict.It only cites thecourse textbook.It cites anadditional sourcebut NOT ascholarly article.The summarylacks detail.48 points ?Paper provides abrief summaryand descriptionof plans fordealing withconflict in thefuture.16 points ? Paper minimallydescribesstrategies forconflictresolution andcollaborationwith a nurseleader to resolveconflict.It only cites thecourse textbookand no additionalsources. Thesummary lacksdetail.23 points ? Paper does notoutline the fourstages of conflictas described inFinkelman. Itdoes not statehow the stagesrelate to theexample. It doesnot state ifdelegation wasan issue in theconflict.0 points ?Paper describesNO strategies forconflictresolution andcollaborationwith a nurseleader to resolveconflict.It does NOT citethe coursetextbook or othersources. Thesummary ismissing.0 points ? Paper provides aminimalsummary anddescription ofplans for dealingwith conflict inthe future8 points ? Paper does notprovide aconclusion orsummary and NOfuture plans fordealing withconflict.0 points ? Content is Content is Content is NR447_Conflict Resolution.docx Rev. 2/27/17 LMD 4 Chamberlain College of NursingNR447: RN Collaborative Healthcarewriting20 points organized,logical, andgrammar,punctuation,spelling, andsentencestructure arecorrect. APAformatting isapparent,utilizing CCNtemplate.References areproperly citedwithin the paper.Reference pageincludes allcitations; propertitle page andintroduction arepresent andevidence of spelland grammarcheck is obvious.Less than threeerrors are noted.20 points ? organized,logical, andgrammar,punctuation,spelling, andsentencestructure arecorrect. APAformatting isapparent,utilizing CCNtemplate.References areproperly citedwithin the paper.Reference pageincludes allcitations; propertitle page andintroduction arepresent andevidence of spellcheck andgrammar check isobvious. Four tosix errors arenoted.18 points ? somewhatorganized, logicaland grammar,punctuation,spelling, andsentencestructure arecorrect. MinorAPA formattingerrors exist.References areproperly citedwithin the paper.Reference pageincludes allcitations; propertitle page andintroduction arepresent andevidence of spellcheck andgrammar checkare not obvious.Seven to 10errors are noted.16 points ? somewhatorganized, butmay lack logic.Several errorsoccur ingrammar,punctuation,spelling, andsentencestructure. MajorAPA formattingerrors exist.Reference pagedoes not matchup with in-textcitations, i.e.,references maybe missing for intext citations, orreferencesappear with nocomparable intext citation.Eleven to 15errors are noted.8 points ? disorganized andwriting hasnumerousgrammar,spelling, orsyntax errors.APA formattingwas not used.Spell check andgrammar checkare not obvious.More than 15errors are noted.0 points ? Total Points Possible= 200 NR447_Conflict Resolution.docx Rev. 2/27/17 LMD 5

 

Why is the subject of workplace health and safety of concern to nurses?
How are these concepts related to patient safety and patient outcomes?
2. What action is suggested when you are faced with an angry or hostile coworker?
3. Why is substance misuse among nurses a serious concern? What is the most appropriate way to handle a suspicion that a coworker may be involved in serious substance misuse?
4. What is the most common physical injury experienced by LPNs and nursing assistants? How can a nurse manager help staff avoid physical injury at work?
5. Describe several examples of sexual harassment in the workplace. Discuss methods of dealing with these instances.
6. Review the policies and procedures on the following safety issues in your current clinical rotation. Compare with other students in the class. What are the similarities and differences? What might this mean in terms of workplace safety?
• Latex allergies
• Needlestick injuries
• Violence
3. Go to the ANA website and explore the sections on workplace and patient safety under the heading “Professional Nursing Practice.”
Which concepts discussed in these sections are particularly important to the beginning RN? Why?
4. Interview one of the staff nurses on your unit. Explore his or her feelings and concerns related to the following topics. Based on the comments, develop strategies to address the concerns.
• Substance abuse among nurses
• Emergency preparation
• Quality of work life within the organization
Essentials of Nursing Leadership & Management
6th Edition
Sally A. Weiss MSN, EdD, RN, CNE, ANEFRuth M. Tappen EdD, RN, FAAN
ISBN-13: 978-0-8036-3663-7