Please review the short YouTube video link provided. Then, read about Zappos training program in your book, starting on page 51. Then, answer the following questions in memo format. Each question should consist of 2-3 paragraphs, relating back to the readings for this week.
1. What challenges is Zappos facing that may derail its attempt to be the best online retailer?
2. How can training and development help Zappos meet these challenges?
3. Do additional research on Zappos and then answer (providing your web link): Do you think employees at Zappos have a high level of engagement? Why or why not? What part of this can be attributed to training?