1. Which scenario describes a manager filling an interpersonal role? a) A manager selects his team f

1. Whichscenario describes a manager filling an interpersonal role?a) A managerselects his team for a new company project.b) A managerdiscusses company profits with major shareholders.c) A managersettles a dispute between two employees.d) A managerreads over reports produced by a development team.e) A managermotivates employees to complete delegated tasks.
2. The basicbelief of scientific management is that:a) ifcertain factors occur, there is “one best way” to manage.b) there isno “one best way” to make an organization effective and efficient.c) organizationsare interrelated and interdependent parts arranged to produce a unified whole.d) youshould apply statistical models and computer simulations to managerialactivities.
3. Which ofthe following is not a function of a manager?a) Planningb) Organizingc) Controllingd) Driving
4. Isobjective setting top-down or bottom-up?a) Bottom-upb) Neitherc) Top-downd) It is casespecific
5. Humanresource management involves training, motivating, and retaining competentemployees.a) Trueb) False
6. Whichexample addresses the reliability of a selection process?a) Randomcandidates for a job are required to undergo drug testing before beingconsidered.b) A hiringmanager in an office ensures that all applicants have written communicationskills.c) Aphysical exam is a requirement for those interviewing to be police officers.d) Onlysubjective measures are used by a company to gauge job applicants’qualifications.e) A writtentest given to candidates for a position is the same for each test-taker.
7. Ininformal planning, goals are usually __________ shared with others in theorganization.a) unwrittenand little isb) unwritten,but much isc) written,and much isd) written,but little is
8. Which ofthe following is most likely a structured problem?a) How tocreate a blog on your computer that is popularb) How toload a new program on your computerc) How tofind the best software for your computerd) How toprevent your computer from crashinge) How topurchase the computer that is right for you
9. Whatoccurs in value chain management?a) Workrelated to all aspects of productionb) Focus ononly production inputsc) Measurementof revenues and expendituresd) Directcustomer service taskse) Evaluationof an overall organization
10. A largecompany pays most of its staff based on how well they perform their specifiedjobtasks and the efficiency they display in doing so. What isthis an example of?a) Skill-basedpayb) Objectivepayc) Variablepayd) Functionalpaye) Tenure-basedpay
11. How does abasic corrective action differ from an immediate corrective action?
a) Basiccorrective actions must be concurrent with a problem.b) Basiccorrective actions do not involve feedforward control.c) Basiccorrective actions require forethought and analysis.d) Basiccorrective actions are intended to be temporary solutions only.e) Basiccorrective actions do not involve complex or detailed planning.
12. Whichstatement accurately defines work specialization?
a) Individualemployees specialize in doing part of an activity rather than the entireactivity.b) Jobs areranked relative only to their worth or value to the businesses.c) It is thedegree to which tasks are grouped together.d) Workspecialization clarifies who reports to whom.13. Humanresource management activities, such as hiring and downsizing, are the soleresponsibility of the human resource department.
a. Trueb. False
14. Whichstyle of leadership involves the most centralized use of authority?
a) Democraticb) Laissez-fairec) Situationald) Autocratice) Bureaucratic
15. The lineof authority that extends from the upper levels of management to the lowestlevels of the organization is termed the __________.
a) chain ofcommandb) chain ofresponsibilityc) staffauthorityd) unity ofcommand
16. Whichorganization would the transformational model probably least likely be appliedto?
a) Afamily-style restaurantb) A carrepair shop that also sells automotive partsc) A smalllawn care businessd) A wholesaleclothing retailere) A majorchain sporting goods store
17. What doesthe path-goal theory state?
a) Aleader’s function is to create goals and help employees reach them.b) Leadershipstyle is dependent on the experiences of followers.c) Leaders shouldcreate in-groups to better achieve objectives.d) Leaderparticipant is usually a situation-dependent factor.e) Leadercontrol is most dependent on the current organizational goal.
18. What isone important aspect of managerial control?
a) Programoutliningb) Improvedpublic relationsc) Correctiveactiond) Employeetruste) Loss ofresponsibility
19. Leadersare __________.
a) the firststep in the leadership processb) the finalstep in the leadership processc) individualpeople who study the leadership processd) individualpeople, while leadership is a process
20. The basicbelief of the quantitative approach is that:
a) there is“one best way” to make an organization effective and efficient.b) youshould apply statistical models and computer simulations to managerialactivities.c) youshould reward employees on a fixed ratio schedule.d) youshould reward employees on a variable ratio schedule.