Hospitality: Internal and External Crisis 1) What are some examples of internal and external crisis

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Hospitality: Internal and External Crisis
1) What are some examples of internal and external crisissituations? What steps should be taken to manage these situations? What risksare associated with improperly implementing a crisis management plan?
2) What is the difference between crisis management andcontingency planning? Which one is more important in the hospitality industry?Why?

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