Hospitality Management understand that customer feedback is important, writing homework help

Objectives: After completing this case study, you should be able to:

·understand that customer feedback is important and that suggestions, complaints, and comments should be acted upon in the interest of good customer relations.

Instructions:

1.Read the Case: Comments, Please! (pages 205-206 of the textbook).

2.Answer the following four questions:

1.What actions should Louise take ?

2.Would you share the comments on the cards with your staff ?

3.Should you contact the people who wrote the comments ? What do you say or do ?