Each chapter in Professionalism in Health Care: A Primer for Career Success presents a Case Study following the career of Carla, a medical assistant. Reread each of the six Case Studies and write a short (two to three pages) summary of Carla’s growth as medical assistant. Included in your summary should be a critique of the Case Studies for both accuracy and effectiveness. In your summary/critique, also comment on the impact unprofessional behaviors have on communication, group dynamic, morale, and patient outcomes.
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