When a health care provider takes the time to learn the underlying background of a patient to provide the best possible health care, which type of cultural care is being provided?

Question 1 The nurse is disappointed with not being able to provide educational materials in a non-English-speaking patient’s primary language.What can the nurse do to serve as an advocate when providing culturally competent care?
1. Find or create materials to meet the patients’ needs.
2. Teach the patient in English.
3. Provide educational materials written in English.
4. Ask the physician to talk with the patient.
Question 2 A patient from a non-English-speaking culture comes into the health clinic seeking care. The nurse is unable to determine the patient’s primary language. What should the nurse do?
1. Notify Security
2. Encourage the patient to seek care elsewhere
3. Ask for help to determine the patient’s primary language
4. Contact a homeless shelter
Question 3 A health care organization provides care to individuals of whom 75% are from non-English-speaking cultures. When determining the languages to represent within the organization, on which will the organization focus?
Select all that apply.
1. Spanish
2. Chinese
3. French
4. German
5. Arabic
Question 4 The staff development instructor is planning a seminar that focuses on the variables leading to generational conflict. What will the instructor include in this content?
Select all that apply.
1. Decade of birth
2. Generation in the United States
3. Class
4. Language
5. Socialization
Question 5 The nurse is planning care for a group of patients from different cultural backgrounds. What aspects of the nurse will impact how the patients access and respond to health care services?
Select all that apply.
1. Cultural background
2. Heritage
3. Language
4. Role
5. Age
Question 6 The staff development educator is analyzing ways to incorporate cultural competency concepts in continuing education programs. How will the educator explain the concept of cultural competency to staff?
1. Philosophy
2. Condition
3. Theory
4. Fad
Question 7 A health care organization is planning continuing education for all staff on culturally and linguistically appropriate service delivery.Which category of culturally and linguistically appropriate services in health care will this action support?
1. Fundamentals of culturally competent care
2. Speaking of culturally competent care
3. Structuring culturally competent care
4. Manage the dynamics of difference
Question 8 When a health care provider takes the time to learn the underlying background of a patient to provide the best possible health care, which type of cultural care is being provided?
1. Appropriate
2. Sensitive
3. Designated
4. Competent
Question 9 The Department of Nursing with a health care organization is planning steps that reflect the Joint Commission’s recommendations for cultural competence. What will the nursing department include in these steps?
Select all that apply.
1. Value diversity
2. Assess themselves
3. Manage difference
4. Acquire cultural knowledge
5. Hire staff from different cultures
Question 10 The staff nurse is identifying ways to communicate care needs for a patient from a non-English-speaking culture. How will the nurse use the tool within the Joint Commission monograph roadmap for hospitals to help with this need?